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Chantal G

1 reviews | Active since Sept 2013

14 May 2020, 08:23

No communication about my online paid for order

I placed an order for winter jerseys on 1/5/2020. When lockdown level 4 opened. My email stated 3-5 days delivery. I phoned the 4/5/2020 to hear how it works etc and was told by the Call Center you should receive it by 8/5/2020 and if not I must phone in again. Low and behold 11/5/2020 I phone the Call center and the Call center is now closed. You need to email them. Which I did on 11/5/2020 and online on the 12/5/2020 to no avail!. I paid by Credit card and I have no idea about my order can't contact anyone and no one responds. I am a Diabetic so services online need to be fulfilled as I don't go into shops as I want to avoid contact with other people. Edgars contact me ASAP about when you are delivering my Winter wear! You are playing with customers livelihood by not providing a service which they paid for with their hard earned money. Due to no response on my emails and reading the countless no response reviews by others on Hello Peter, I decided to send a complaint to the CGSO. Deliver or pay money back!!

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Replies (1)
CG
Chantal G's update07 Jun 2020, 05:04
Reviewer Update
We are now 5 weeks of my order and still nothing has been delivered. Escalated twice and nothing. This is really the worst service ever. My husband ordered from Superbalist 2days later he received his hoodie. Sportsman’s warehouse same 3 days. And a renowned business like Edgars can’t deliver when I placed the order it said 3-5 working days. Not weeks. I want a manager to contact me ASAP. I ordered jerseys. And I don’t fancy getting them after winter I would like to wear knitwear now in winter. If you don’t deliver by Friday 12/6/2020 I want a full refund of my hard earned money. I paid R950,00. So I can order from a place that does deliver.