SW
Sarah W
1 reviews | Active since Aug 2010
14 Jul 2015, 10:21
No communication
I went to edgars yesterday to apply for club benefits after being a member for 10 years. I asked for the movie club benefit. AFTER paying for it, i was told i can only activate it in 48 hours. Not happy wih that, i was told i could only cancel the benefit in 48 hours. When trying to phone to activate, the call was ended twice after typing in my acc number or id number. Now i have wasted my money on activating club benefits as well as my airtime. I guess this is your way of making me buy airtime from you? How am i supposed to use club benefits if they are not available to me? Wake up edgars! You are about to lose a good customer!!!
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Edgars's replyOfficial
16 Jul 2015, 09:11Hello Sarah W,
Our attempt to contact you at 09:03 AM was unsuccessful.
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. The number that needs verification of your ID is the accounts department and our toll free number for club activations is ***. We can understand the frustration and discomfort caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Our attempt to contact you at 09:03 AM was unsuccessful.
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. The number that needs verification of your ID is the accounts department and our toll free number for club activations is ***. We can understand the frustration and discomfort caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply16 Jul 2015, 09:11
Official
Hello Sarah W,
Our attempt to contact you at 09:03 AM was unsuccessful.
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. The number that needs verification of your ID is the accounts department and our toll free number for club activations is ***. We can understand the frustration and discomfort caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Our attempt to contact you at 09:03 AM was unsuccessful.
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. The number that needs verification of your ID is the accounts department and our toll free number for club activations is ***. We can understand the frustration and discomfort caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Thank you for your continued support and loyalty
Kind regards,
Edcon customer experience team,
***
Best regards,