AT
Asanda T
1 reviews | Active since May 2016
27 May 2016, 11:10
No Communication
<p>I have been paying insurance for 4 phones<br />I recently find out that I was paying for 4 phone. I cancelled two phones ( Nokia C3 & Samsung that was bought in 2014)<br />I have ask Head Office to send me the documents for Samsung that I bought in 2014 as I have idea about the phone. Its been 4 weeks sending Edgars HO email requesting the papers.I was told to go to the store to request the documents<br />All I need its the documents of Samsung phone & No one its willing to assist me.</p> <p>Account No:***</p>
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Edgars's replyOfficial
27 May 2016, 13:28Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply27 May 2016, 13:28
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,