BS
Bongani S
1 reviews | Active since Feb 2016
01 Apr 2016, 14:59
NO COMMUNICATION
I reported an account opened **********ly opened in my name. I firstly contacted customer relations who did not bother to freeze the account. I then went to your store at the Carnival mall, that was a month ago, gave in my statements[affidavit] and certified copy of my ID to date, no feedback no even acknowledgement of receipt of the documents or that you are investigating. I sent an e-mail to customer relations 5 days ago, no one is responding.... What now?????
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Edgars's replyOfficial
04 Apr 2016, 13:29Hello Maziya4137,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised your query is referred to our *****s and dispute management team for investigation purposes. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised your query is referred to our *****s and dispute management team for investigation purposes. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply04 Apr 2016, 13:29
Official
Hello Maziya4137,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised your query is referred to our *****s and dispute management team for investigation purposes. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised your query is referred to our *****s and dispute management team for investigation purposes. Feedback confirming resolution will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,