NO CLOSURE FROM EDGARS

Like so many other customers I tried to close my Edgars account. My September account had charges for a letter and SMS which I never ever received. My first try to close the account telephonically was unsuccessful after waiting for ages on the line only to be told that I need to go into the store to close the account. On the 28th of October I went to the Greenacres branch and low and behold only two cashiers to assist with three persons all trying to close their accounts. Once again a call was made to the Head Office and wait wait wait. The assistance from Head Office was vague and of no help. After waiting for over two hours I decided to pay my small balance of R114.00 hoping that this will close my account with a nil balance. Wishful thinking indeed. I received an email on Friday 13 November 2020 informing me that I have to pay a further R85.00 within 5 days for a clear balance and that it takes 36 days to close an account. This was from Nosiphe. I have never heard of anything so ridiculous and I refuse to make any further payments. There will probably be no response from Edgars but please beware to all those who intend to close your Edgars accounts.