mM
malebom M
1 reviews | Active since Oct 2011
16 Mar 2015, 11:39
no claim
Im beyond aggravated I submitted a cell phone claim at Edgar's on the 7 March 2015 was told claim will be approved on in two to three days , but when I went to get my phone on the 13th ( 6 days after claim ) they said they were unable to find any claim submitted, It's a heart ache to loose a phone but to go through unnecessary delay its unbelievable coz the minute you miss payment they will be stalking you with threatening phone calls . I need my phone ASAP . LIKE I SAID BEFORE IM PAYING OFF MY ACCOUNT AND IL BE THROUGHT WITH EDGARS.
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Edgars's replyOfficial
17 Mar 2015, 14:53Hello seshe,
We would like to apologise for the overall experience. Please note we have liaised with Finrite and they confirmed that your account is in arrears, thus the claim couldn't be processed. Please note once the arrears are settled that's when the claim will be processed.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact Finrite on *** or our customer services on ***
Kind regards.
Edcon customer experience team,
***.
We would like to apologise for the overall experience. Please note we have liaised with Finrite and they confirmed that your account is in arrears, thus the claim couldn't be processed. Please note once the arrears are settled that's when the claim will be processed.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact Finrite on *** or our customer services on ***
Kind regards.
Edcon customer experience team,
***.
Best regards,
Edgars's reply17 Mar 2015, 14:53
Official
Hello seshe,
We would like to apologise for the overall experience. Please note we have liaised with Finrite and they confirmed that your account is in arrears, thus the claim couldn't be processed. Please note once the arrears are settled that's when the claim will be processed.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact Finrite on *** or our customer services on ***
Kind regards.
Edcon customer experience team,
***.
We would like to apologise for the overall experience. Please note we have liaised with Finrite and they confirmed that your account is in arrears, thus the claim couldn't be processed. Please note once the arrears are settled that's when the claim will be processed.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact Finrite on *** or our customer services on ***
Kind regards.
Edcon customer experience team,
***.
Best regards,