NN
Nishendran N
1 reviews | Active since Jan 2014
07 Jul 2015, 15:54
No cash refunds
i purchased an item at Edgar's. It was the wrong size. I went to return and was told I don't get a cash refund but instead a gift voucher. This is wrong. This is now binding my cash to Edcon. I have a right to return and purchase from where I choose.
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Edgars's replyOfficial
09 Jul 2015, 16:17Hello Nishennaidu7,
Our attempt to contact you at 04:02 PM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is in its original condition with tags, and the 30 days warranty hasn't lapsed. Please note we do not enforce gift cards on customers who request their cash.
The store manager will be in contact with your shortly. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:02 PM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is in its original condition with tags, and the 30 days warranty hasn't lapsed. Please note we do not enforce gift cards on customers who request their cash.
The store manager will be in contact with your shortly. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply09 Jul 2015, 16:17
Official
Hello Nishennaidu7,
Our attempt to contact you at 04:02 PM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is in its original condition with tags, and the 30 days warranty hasn't lapsed. Please note we do not enforce gift cards on customers who request their cash.
The store manager will be in contact with your shortly. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:02 PM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is in its original condition with tags, and the 30 days warranty hasn't lapsed. Please note we do not enforce gift cards on customers who request their cash.
The store manager will be in contact with your shortly. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***