1 reviews | Active since Jun 2015
NO CASH REFUND
I went in store to exchange 2 items. The cashier already looked reluctant to exchange. She looked tired and like she was in need of a break. I had my receipts on hand that showed it was a cash payment. She told me they no longer give cash at edgars and I have to put it on a d gift card. What nonsense is this? Why wasn't I told when I was purchasing because the items we're purchased a few days ago from gateway. Everyone knows edgars is a struggling company but if u continue to do these things to loyal customers, you will go down faster than expected. That is cheating people. If this is how you operate u wil need to tell customers from the start. I expect a cash refund when paying cash. I thought edgars has some degree of ethics. U guys are losing your'l selves fast. Its a matter of just treat the customer good when they buy. If they want to return then we wil show our dark side.
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
The policy forbids a refund without the proof of purchase. We must sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customers. Please be advised we only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
The policy forbids a refund without the proof of purchase. We must sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***