TS
Tarryn S

1 reviews | Active since Oct 2015

12 Oct 2015, 21:15

No care attitude

I have had an account with Edgars since 2006 so you can imagine the kind of money that I have spent with Edcon... So I was shocked at the service that I received today. We found a pair of ALDO shoes for R799 in Edgars Eastrand, however they did not have the correct size. So I went to Edgars Eastgate, only to be charged R1200 for the EXACT same shoes. Management (Sandy) said oh well this is the price on the system so it must be right and that Eastrand priced the shoes incorrectly. I asked what I would have been charged if the shoes were sent from Eastgate to Eastrand and Sandy responded R799-so how does that make sense, she then has the arrogance to tell me I should have taken a picture of the price-my mouth just fell open. She said that Edgars and ALDO are independent stores and that Edgars can charge what they want. When I asked if she was happy that I would walk out the store and lose the purchase she said oh well there is nothing I can do...I'm sure Edcon top management would be more than happy to know their staff are happy to lose sales especially when they are busy with huge cost cutting exercises. I was more than happy to walk out and spend the R799 at the ALDO Eastgate store

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Replies (1)
Edgars
Edgars's reply13 Oct 2015, 17:43
Official
Hello Tarryn.Sauers,

Thank you for raising your apprehensions with us. Please be advised we have referred this matter to the store manager to review. We assure you all concerns raised on this query will be addressed accordingly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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