EG
Esmari G
1 reviews | Active since Jul 2012
05 Apr 2016, 07:02
No care attitude
Firstly they are never on line, you stand in line for 30min to pay your account only to be informed sorry we are off line. Why not put notices up or let the security inform you as you walk in. They do not care to about you as customer. IF they are on line and you buy something they do not remove the tag. so if you walk out the alarms go's off and every person looks at you like you are a ********. I called the manager and her reply was this so I do not care.. They really need to do something
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Edgars's replyOfficial
05 Apr 2016, 11:19Hello esmarigroenewald,
Thank you for notifying us of your experience at our Edgars Bela-Bela Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers - your service experience will be addressed with the stores management team in order to implement corrective measures with immediate effect.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your experience at our Edgars Bela-Bela Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers - your service experience will be addressed with the stores management team in order to implement corrective measures with immediate effect.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Apr 2016, 11:19
Official
Hello esmarigroenewald,
Thank you for notifying us of your experience at our Edgars Bela-Bela Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers - your service experience will be addressed with the stores management team in order to implement corrective measures with immediate effect.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your experience at our Edgars Bela-Bela Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers - your service experience will be addressed with the stores management team in order to implement corrective measures with immediate effect.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,