1 reviews | Active since Mar 2015
No call back yet after 2 weeks
I accepted an offer from Edgars 3rd party which is unknown for airtime on a monthly basis. This was done probably about 3 months ago, i completely forgot about it. I received my statement last month and saw the airtime amount been taken off which was written cell c but I never asked for cell c it was vodacom as I do not own a <br> cell c phone.<br> So up to now I have not received or heard about my airtime which I am being charged for.<br> <br> I know this is not actually Edgars fault but I do not know the 3rd party involved and when i called Edgars about this they gave me a number to call. The lady confirmed that someone will call me back within 48 hours but after 2 weeks still no call. I would like this to be cancelled and all my money back that I was billed for as I never received any airtime as yet. I think Edgars should follow this up as they issued my details to the 3rd party.
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you on the number provided was unsuccessful
Thank You for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the RMCS department which is our third party to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***