JN
Jayshree N
1 reviews | Active since May 2015
12 May 2015, 10:28
No Call Back Received As Promised
I called the call centre and wanted to increase my buying limit temporary as I sometimes do<br> from time to time. I have my account with Edgars for 35 years and have never had a problem.<br> I was then promised that I will get a call back from a Supervisor and this was on 7 May 2015 and<br> todate no response.
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Edgars's replyOfficial
13 May 2015, 10:35Hello F***,
Thank you for your query. Again we do apologise for the delay in response.
As per our telephonic discussion, you have been advised that we no longer assist with manual credit limit increases as this is now done automatically by the system.
You however queried about overspending when purchasing on your account and you were advised accordingly and also forwarded through to our accounts department to query further on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Thank you for your query. Again we do apologise for the delay in response.
As per our telephonic discussion, you have been advised that we no longer assist with manual credit limit increases as this is now done automatically by the system.
You however queried about overspending when purchasing on your account and you were advised accordingly and also forwarded through to our accounts department to query further on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Edgars's reply13 May 2015, 10:35
Official
Hello F***,
Thank you for your query. Again we do apologise for the delay in response.
As per our telephonic discussion, you have been advised that we no longer assist with manual credit limit increases as this is now done automatically by the system.
You however queried about overspending when purchasing on your account and you were advised accordingly and also forwarded through to our accounts department to query further on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***
Thank you for your query. Again we do apologise for the delay in response.
As per our telephonic discussion, you have been advised that we no longer assist with manual credit limit increases as this is now done automatically by the system.
You however queried about overspending when purchasing on your account and you were advised accordingly and also forwarded through to our accounts department to query further on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
Customer Experience Team
***