No Call Back nor Feedback

<p>On 3 June 2016 I went to Edgars, N1 City Branch to hand in my FICA documents. I completed a form and Sylvia confirmed she would forward the documents via email to Head Office for my account to be updated. She would also cc me on the email as confirmation. Until now I have not received any confirmation email. I went to Edgars again on 21 June and was told that Sylvia was on leave, but would be returning on Thursday, 23 June. I left a message for her to call me. I did not receive a call on 23 June, so I called Edgars and was told that Sylvia was not there, so I left another message. No call back from Sylvia. I have been trying to call Edgars N1 City branch since then, every day, yet the phone rings and nobody answers the phone. </p> <p>I was basically threatened that if my account was not FICA'd, they would suspend my Edgars account. I handed these in nearly a month ago and nothing. So what was the threat and urgency all about?!!</p>