No call back after 1 week - ***/GO

<p>I registered with Edgards to purchase online on 7th February 2017. My 1st issue was that I couldn't complete my purchase as I kept on getting an error msg advising I need to pay more on my account to complete the transaction.</p> <p>The problem with that is, my account is up to date. I called ***to log the issue & spoke to Zinhle who gave me the above reference number. I also informed Zinhle that the items I wish to purchase are advertised at a discount, however when I want to check the items out, the discount was not app****. She couldn't assist me and said someone from the online team will call me back during the course of the day. No one called that day. The following day someone from Edgars called me, I didn't get her name & she said she will call me back after getting more information. No one called again. I then called the Call Centre again on 10 February & spoke to Sipho who advised that all this has been noted & that he is unsure as to why authorisation wasn't given for me to go ahead with the purhase & the discount to app**** to my account later, so that I could get the items before it is sold out. After being on the phone with Sipho for about 25mins, he said he will call me back as well with feedback. He didnt call back either. I must mention as well that I ********** on 7 February & only got a response this afternoon, 13/02/2017 (after I sent a follow up email), & was advised that they have received my query & it was re-escalated to Online Management who will contact me back urgently. To date I have received no call back. Its been a week. </p> <p>Edgars clearly has no regard or concern for their consumers. Its very frustrating having to call and email continuously to get an answer. I still don't know what the issue is. </p> <p>Why am I not being contacted by Online Management? </p> <p>The departments choose to shift blame & the team responsible does not even offer a courtesy call to keep the customer in the loop. </p> <p>What happens if the items I purchased are sold out? </p> <p>All Edgars will do is send a generic apology email to justify the terrible customer service that they are rendering & nothing will happen from there. All the customer can do is accept the shoddy service received. </p>