1 reviews | Active since May 2015
No assistance from Edgars cellphone consultants
I got Rmcs contract sim card via Edgars. I went to Edgars to report my lost phone and they told me to contact RMCS call centre to blacklist the phone as there is nothing they can assist with on their side. I called RMCS on the 28/05/2015 to blacklist the phone and was told that one of the Consultants will contact me...up to date I have not received any phone call...I have been doing a follow up and I was just told to wait and the Call centre agents have really bad attitude. I went back to Edgars to report the matter again, but one of the Consultants told that there is nothing they can do on their side AGAIN!!!!I mean I got this contract via EDGARS, why cant they help...and its even worse the tsotsis that have my phone have been calling my family members to get my address...my life is at risk..but still...Edgars and RMCS ddnt seem to care when I mentioned my worry to them....I cant even go and claim from my insurance cos I have to wait for the consultants to contact me regarding the itc number...pathetic!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have advised that you have received and forwarded back the necessary documents.
As advised by the RMCS department, you will then be contacted with the ITC reference number.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have advised that you have received and forwarded back the necessary documents.
As advised by the RMCS department, you will then be contacted with the ITC reference number.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***