1 reviews | Active since Aug 2015
No assistance for loyal clients
I am a 76 year old lady. I have been a loyal customer for more than 30 years when your Club Fee use to be R3. As of late I stopped receiving my statement via post and started receiving MMS. Needless to say my phone does not support MMS. I travel 15km one way and 15km back home by bus to get to Edgars to pay my account. But since I stopped receiving my statements I end up paying late and incurring a R50 penalty. I requested the staff at your Claremont & Kenilworth branch to change it back and was advised that is it not their fault but the post office. Who gave you permission to change it in the first place? Because of my age my hearing is not what it use to be and my daughter goes with me in order to speak on my behalf and yet customer care refuses to assist. I subscribe to your Club and use to receive my book but now they want me to take the message I receive with a voucher to Edgars to receive my book??? If this is the way you reward your loyal customer I can assure you that I will be settling my account and closing it. I expect you to contact my daughter as I am hard of hearing.
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you raising your account query with us. Please be advised the postal statements have been problematic due to re-occurring postal strikes, thus the MMS statements are sent to customers. Please note we will activate electronic statements so you may receive your statements via email.
Kindly be advised it was a business decision that was taken to send club magazines via SMS, as some club magazines were not delivered and others lost on the way, hence the SMS codes are sent to customers to collect the magazines in store. We apologise for the overall experience and inconvenience caused.
But all concerns will be raised with management to review.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 02:45 PM was unsuccessful.
Thank you raising your account query with us. Please be advised the postal statements have been problematic due to re-occurring postal strikes, thus the MMS statements are sent to customers. Please note we will activate electronic statements so you may receive your statements via email.
Kindly be advised it was a business decision that was taken to send club magazines via SMS, as some club magazines were not delivered and others lost on the way, hence the SMS codes are sent to customers to collect the magazines in store. We apologise for the overall experience and inconvenience caused.
But all concerns will be raised with management to review.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***