No assistance at all

I worked for Edcon a while back and had a staff account. After leaving the job, they promised they had closed my account. Went to Jet to open a new account for my baby, they told me I already had an acc with them. <br> <br> Contacted the Call centre, they advised acc had been blocked but could not provide a solution. All i want is either to be reinstated or assisted with a new account. All I've been receiving is being trabsferred from this person to another.