SVdM
Simone Van der Merwe

1 reviews | Active since Aug 2015

26 Aug 2015, 10:31

No assistance

I have been trying to close my Edgars account for days and no-one has been able to help me. I am fed up with the disgusting service, running around from one store to the next, phoning the one number then the other- some of the contact details I have received don't even work!! This is truly an example of my experience with Edgars, they are always rude when interacting with customers, have no interest in their loyal clients and when you need assistance they are no where to be found. This is exactly why I want to cancel my account. I have paid the amount on my last statement and will seize payment fro this point on until someone takes my call and assists me!!!! What a disappointing relationship I have had with this brand.

0
Replies (1)
Edgars
Edgars's reply27 Aug 2015, 15:27
Official
Hello simhvdm,

We tried contacting you at 02:31 PM but we couldn't reach you.

Please note we have referred your query to the accounts department to assist with your request. We apologise for the overall experience. Please note all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate the accounts department on ***.

Kind regards.
Edcon customer experience team.
***

Best regards,