CS
Candice S
1 reviews | Active since Sept 2014
25 May 2015, 11:03
No assistance
Yesterday I bought 2 jerseys on the \buy 1 get one free"deal at Edgars in Canal Walk. This morning I wore the Kelso one and when I took my jacket off I noticed that it had a hole in it. I phoned Edgars in Canal Walk and told them about this. They said it could be exchanged as I have hardly worn it and still have the slip and tags. <br> <br> I decided to phone N1 City as it is around the corner from my house and I would be able to get there tonight to exchange it"
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Edgars's replyOfficial
26 May 2015, 10:17Hello Candice_92,
We tried contacting you at 09:40 but the line was cut.
Kindly visit the canal walk branch as the item has a default and with the proof of purchase you will be assisted. Please be advised this query was referred to the N! City management to address. We apologise for the overall experience, but we assure you all matters raised on this query will be addressed accordingly.
The store manager will revert with feedback and we assure you concrete feedback
will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 09:40 but the line was cut.
Kindly visit the canal walk branch as the item has a default and with the proof of purchase you will be assisted. Please be advised this query was referred to the N! City management to address. We apologise for the overall experience, but we assure you all matters raised on this query will be addressed accordingly.
The store manager will revert with feedback and we assure you concrete feedback
will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply26 May 2015, 10:17
Official
Hello Candice_92,
We tried contacting you at 09:40 but the line was cut.
Kindly visit the canal walk branch as the item has a default and with the proof of purchase you will be assisted. Please be advised this query was referred to the N! City management to address. We apologise for the overall experience, but we assure you all matters raised on this query will be addressed accordingly.
The store manager will revert with feedback and we assure you concrete feedback
will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We tried contacting you at 09:40 but the line was cut.
Kindly visit the canal walk branch as the item has a default and with the proof of purchase you will be assisted. Please be advised this query was referred to the N! City management to address. We apologise for the overall experience, but we assure you all matters raised on this query will be addressed accordingly.
The store manager will revert with feedback and we assure you concrete feedback
will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,