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wilma W
1 reviews | Active since Nov 2015
11 Nov 2015, 21:45
No answer on any of the numbers on the website
My Edgars account is blocked due to fica issues. I overpaid my account with R2680 and have been trying for three weeks to get my account unblocked so that I can buy for the amount I overpaid. After sending the required documents I went to the store several times where the branch manager and myself tried to contact headoffice, to try and find out when my account will be unblocked. Three weeks later and there is still no answer to any of the numbers supp**** on the Edgars website. The numbers the branch manager have also do not work and my account is still unblocked.
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Edgars's replyOfficial
16 Nov 2015, 17:02Hello pensioner67,
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department to address. We can understand the frustration caused, but we assure you concrete feedback will be given to you regarding your FICA application.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department to address. We can understand the frustration caused, but we assure you concrete feedback will be given to you regarding your FICA application.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Nov 2015, 17:02
Official
Hello pensioner67,
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department to address. We can understand the frustration caused, but we assure you concrete feedback will be given to you regarding your FICA application.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department to address. We can understand the frustration caused, but we assure you concrete feedback will be given to you regarding your FICA application.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***