AP
Alan P
1 reviews | Active since Oct 2011
30 Jan 2015, 14:38
No advertised product in stock
Before Xmas i went into Edgars to buy an advertised Samsung S4 mini at R2999, they had no stock ,<br> They then readvertised the same product form 24th jan to 8th feb , i went back to the store on 26th and they again had no stock . the assistant said she had no idea when/if they would be getting more .if they actually had any in the first place .<br> <br> i logged a complaint on their website on 26th and received a ref number , it is now 30th and end of the week and STILL no response . CPA requires that a reasonable amount of stock be available for advertised lines , Edgars are obviolusly not compliant , they onbioulsy do not need my R3000.
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Edgars's replyOfficial
31 Jan 2015, 15:27Hello alanalan,
Thank you for raising your concerns with regards to the S4 mini. Please note the cell phone has been ordered and when it's available in stores, customers will be notified shortly. We understand the frustration and the disappointment you experience each time you visit the store and find that there is no stock. But rest assured your concerns did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with regards to the S4 mini. Please note the cell phone has been ordered and when it's available in stores, customers will be notified shortly. We understand the frustration and the disappointment you experience each time you visit the store and find that there is no stock. But rest assured your concerns did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply31 Jan 2015, 15:27
Official
Hello alanalan,
Thank you for raising your concerns with regards to the S4 mini. Please note the cell phone has been ordered and when it's available in stores, customers will be notified shortly. We understand the frustration and the disappointment you experience each time you visit the store and find that there is no stock. But rest assured your concerns did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with regards to the S4 mini. Please note the cell phone has been ordered and when it's available in stores, customers will be notified shortly. We understand the frustration and the disappointment you experience each time you visit the store and find that there is no stock. But rest assured your concerns did not fall on deaf ears.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***