1 reviews | Active since Sept 2015
No 6 month interest free account
I was invited via SMS to open an account at Edgars by 16 August with the promise of vouchers and other discounts. <br> The staff were very friendly and helpful.<br> I asked for the 6 month interest free account.<br> They had problems with the system, and after nearly an hour I did not receive a confirmation SMS.<br> I left, but got a call from the consultant later informing me that I had left my ID there.<br> I went back in the week to collect it, was told the account had been opened and I qualified for R7000 credit on a 12 month plan. When I pointed out that I specifically asked for a 6 month plan, I was told that I did not qualify, but she could not tell me on what grounds. I asked her to cancel the application. She contacted the call centre & handed the phone to me. When I asked about not getting a 6 month interest free account, I was told Edgars does not offer it anymore, and when I said there were huge ceiling high posters advertising 6 month interest free accounts, she told me it was supposed to be taken down.<br> My father was in the store the next week and heard the 6 month interest free account being advertised on the intercom!!! Why the blatant lies?
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department investigations will be conducted and upon findings feedback will be given to you shortly. We apologise for the overall experience.
The reference for your query is as follows: ***/GO.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the accounts department investigations will be conducted and upon findings feedback will be given to you shortly. We apologise for the overall experience.
The reference for your query is as follows: ***/GO.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
