MT
Michelle T
1 reviews | Active since Mar 2009
09 Jun 2015, 14:29
NINE WEST BAG - damaged after 5 months
Hi - I purchased a bag in December (Nine West) in fact it was a Christmas present. Much to my disappointment the handles has over this short period of time become unravelled / cracked. I called the branch yesterday afternoon (after 4 pm) explained my situation briefly to the receptionist and asked to be transferred to one of the managers in the bag/shoe section. The lady who answered then proceeded to transfer me to the manager
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Edgars's replyOfficial
10 Jun 2015, 17:04Hello roxanne,
Our attempt to contact you at 04:48 PM but we couldn't reach you.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do not refund or exchange without the proof of purchase and because the bag is a branded item, it will be booked for quality assessment with the supplier. Kindly visit the store with the gift receipt.
We apologise for the overall experience.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:48 PM but we couldn't reach you.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do not refund or exchange without the proof of purchase and because the bag is a branded item, it will be booked for quality assessment with the supplier. Kindly visit the store with the gift receipt.
We apologise for the overall experience.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply10 Jun 2015, 17:04
Official
Hello roxanne,
Our attempt to contact you at 04:48 PM but we couldn't reach you.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do not refund or exchange without the proof of purchase and because the bag is a branded item, it will be booked for quality assessment with the supplier. Kindly visit the store with the gift receipt.
We apologise for the overall experience.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 04:48 PM but we couldn't reach you.
Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note we do not refund or exchange without the proof of purchase and because the bag is a branded item, it will be booked for quality assessment with the supplier. Kindly visit the store with the gift receipt.
We apologise for the overall experience.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***