Nightmares in trying to Blacklist the phone

<p>I bought a phone for my younger bro which I ensured with Cellsure. The problem began when he lost the cellphone and we called Vodacom trying to blacklist it. To our Suprise we were told the Sim is Under Edgars and were given a # ********** 011. Called the number and they say they will send a form that need to be filled in and returned Sat 18/06 @09:08 Ref:RMBL-160 ********** 246. Up until today 22/06 nothing has been recieved from Edgars. Called in a several times getting reassurance that i will recieve the form to get ITC Ref No. Today 22/06 called in @12:55 and spoke to a rudeman who was not willing to assist and didn't even give me the answers. I want to know how long does it take to get ITC REF NO from you guys whereas with Vodacom its a matter of Minutes. And how the Sim card ended up being in your database?</p>