NIGHTMARE TO CLOSE AN ACCOUNT WITH THESE GUYS.

It is absurd at the level of incompetence edgars agents has, i called on the 26/27 July to ask for a settlement amount, it was given to me and paid in full. 02 August called back again to ask for the account to be closed, i spoke to a Graig/Craig *** whom reassured me that this account closed and I will receive a settlement letter 24-48 HOURS. Today 13 August 2020 I just received a statement only to find out that the account is not closed and there is a balance due. Not sure if you guys ever consider peoples payment profile when your agents gives false information but this is beyond disgusting!!!!!!!!!!!