JM
JJ M

1 reviews | Active since Jul 2011

31 Aug 2022, 07:49

Nightmare opening online account

Every opened Edgars account online? DONT!!!! Have you ever tried to open an Edgars account account online? Don't!!!!!!!!!

You will be utterly frustrated and Very very irritated...

I tried to apply for 3 days now.... And every time I submitted all the required documents and more (it say Payslip OR bank statement and every time I submitted both, both online and via Email), I vet an email AND sms almost immediately after the submission stating the following: Mr ......, we require your last 3 months bank statement/payslip for your Edgars Account application. To submit, click here https://ury.io/alLtf6 to continue or call us on **********.

Or Thank you for completing your Edgars Account application. To finalise your application, we require your last 3 months bank statement/ payslip. Please use Click here to upload or email to *********** with your ID number in the subject line. For any queries call us on **********or email us at Edg***************.

Regards, Edgars Account Division.

And every time I do click the link or "click here button", whereafter I'm directed - again - to the application, and I once again give permission to acquire my bank statement, (and immediately thereafter Nedbank confirms via sms).

I also submit my payslip.

As soon as I done that the website confirm submission. Seconds there after I receive these email and sms yet again:

Thank you for completing your Edgars Account application. To finalise your application, we require your last 3 months bank statement/ payslip. Please use Click here to upload or email to *********** with your ID number in the subject line. For any queries call us on **********or email us at Edg***************.

Regards, Edgars Account Division

And so it goes on and on and on... 3 days now. And now I am fed up and thinking of just forgetting about Edgars....

Not once, Not twice, Not three times.... No.... But already 8 times I have repeat the submission proces AND alternatively sent emails, but the outstanding submission email and sms just keep flooding my inbox. 13 sms and 8 email, each time directly after I submitted my bank statement and Payslip.

Seems people at Edgars account dept is utterly *********** or likes to play with people who don't have time for playing around!

I'm sooooo fed-up!!!

0
Replies (2)
JM
JJ M's update29 Aug 2022, 13:21
Reviewer Update
I did also put a review of the above to RCS as you have told me to do. They don't even read the reviews.

In the meantime I still get emails and sms that my application is nearly done but they require payslip.

I have submitted the payslip and bank statements maybe 11 times noe on the link. Where they confirm submission. Rather please have them stop sending me these things.

I would rather open an Account somewhere else than Edgars if it is such a difficult and pathetic system to try and do it.


Edgars
Edgars's reply02 Sept 2022, 08:32
Official
 Good morning Mr Myburgh,  Thank you for taking my call this morning .  Feedback has be provided on your new account .  Enjoy shopping at our Edgars stores!! Have a great day further and stay safe.