SN
SIBUSISO N
1 reviews | Active since Apr 2015
10 Apr 2015, 12:47
new tablet
I bought a versed tablet at Edgars' on the 27/03/2015 the charger was hanging out so I thought maybe that's the way it charges since I have never used the phone. On the 09/04/2015 it didn't charge totally so I went to the shop today 10/04/2015 for assistance. To my surprise they cant fix it or exchange it since its more than 7 days. They said I have to send it to Smart lab which will cost me R257.15 TO FIX IT.I wonder why they say the guarantee is 1yr when you still have to pay for repairs within a month. Worse part it was holidays I wasn't around JHB THIS IS SO PATHETIC RILY
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Edgars's replyOfficial
17 Apr 2015, 17:30Hello busiology,
We would like to apologise for the overall experience
Thank you for raising your concerns with us. Kindly note an OBF process takes place within the 7 day guarantee. The cell phone will be repaired of any technical fault, except for water damages and customer's negligence. Please note we will refer this matter to management as you state the cell phone doesn't charge.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience
Thank you for raising your concerns with us. Kindly note an OBF process takes place within the 7 day guarantee. The cell phone will be repaired of any technical fault, except for water damages and customer's negligence. Please note we will refer this matter to management as you state the cell phone doesn't charge.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply17 Apr 2015, 17:30
Official
Hello busiology,
We would like to apologise for the overall experience
Thank you for raising your concerns with us. Kindly note an OBF process takes place within the 7 day guarantee. The cell phone will be repaired of any technical fault, except for water damages and customer's negligence. Please note we will refer this matter to management as you state the cell phone doesn't charge.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience
Thank you for raising your concerns with us. Kindly note an OBF process takes place within the 7 day guarantee. The cell phone will be repaired of any technical fault, except for water damages and customer's negligence. Please note we will refer this matter to management as you state the cell phone doesn't charge.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,