New online account application nightmare
<p>I have been trying to open an online account with Edgars the past 15 mins and I cant get past the first section requesting my personal details. It gives me an error message saying that my cell number is wrong. I have called the number provided on the web page and I have been transfered to 4 different departments and given 4 numbers to call so I can get assistance. Pathetic, honestly now Edgars come on. Are you telling me that edcom staff being so plentiful don't really know where I could be assisted?</p> <p> </p>
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***