1 reviews | Active since Jul 2011
NEW MONTHLY SERVICE FEE ON ALLL ACCOUNTS!! NOT ACCEPTABLE!
<p>Hi<br />I received your email about 2 weeks ago advising that you are now charging a monthly admin fee of R23 on all accounts. It will come into effect the next time I make a purchase and then monthly thereafter.</p> <p>I am extremely disappointed.</p> <p>My family have had an Edgars INTEREST free 6 month account with you for over 25 years.<br />When I was maybe 6/7 years old my parents opened an account.<br />When I got my first part time job the first account i opened was an <br />Edgars account - 20 years or so ago.<br />It is interest free, and I have always paid on time.</p> <p>The only other card I have is Woolworths card but only for food purchases<br />But with my Edgars card being the only other card I have it because :-<br />it being interest free<br />the monthly instalment is always accurate<br />no issues on returning items<br />discounts at the till as you advertise</p> <p>Honestly - I have never had a problem with interacting with your stores in the Edcon group</p> <p>But now asking for R23 a month I think is extremely unfair and the reasons I shop at your stores mentioned above, will not keep me with your if you charge me to have an account with you.</p> <p>I would like to request having this waivered from my account otherwise I will seriously have to consider closing my account.</p> <p>In the financial times in South Africa, I am very surprised that you are adding to the debt burden of the consumer.</p> <p>I called your call centre yesterday and relayed the above concerns with the consultant, who confirmed I am just one of many people who have complained about this monthly fee.</p> <p>I look fwd to your response.</p>
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 508/GO.
Kind regards,
Edcon customer experience team,
***
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 508/GO.
Kind regards,
Edcon customer experience team,
***