New monthly account fee being billed

I had a R0.04 balance at the end of August 2024, which I have had for many months as I have not bought on the account for more than 1 year. Then in September I receive the account to see that I have been billed a monthly fee of R28, which I was never informed off or opted in as I have never paid a monthly fee on my account. So today, I contact Edgars to find out what is going on and apparently it's a new monthly fee on all balances and that I will have to pay this amount if I want to keep my account. I then tell them, I will rather close my account than have to pay R28 every month as I don't even have an Edgars store in the town that I have moved to. They then tell me that it I will have to pay a settlement amount of R84 to close my account. From a balance of R0.04 to a whopping R84 just to close an account!! This is ridiculous. If I don't pay then I get reported to the credit bureau for non-payment. I have had an Edgars account for over 20 years, but I will be closing the account and will never be opening another account with them again. Shame Edgars, is this how you treat your customers, I am sure by implementing this R28 monthly fee you will be loosing many customers and account holders.