TC
Theuns C
1 reviews | Active since Dec 2013
15 Jun 2015, 09:31
new jeans ripped
Purchased jeans from Edgar's. Worn them literally three times. Jeans ripped between the legs when I bent down. The jeans were loose fitting. The quality is unacceptable. Jean material paper thin and low quality. Would like my money back.
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Edgars's replyOfficial
17 Jun 2015, 09:31Hello TC23,
Our attempt to contact you at 09:12 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customer. We will only assist if you have the original proof of purchase, and the jean will be taken for quality assessment. Kindly take the jean to the store with a proof of purchase and the store manager will follow the correct procedures for items with a default.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:12 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customer. We will only assist if you have the original proof of purchase, and the jean will be taken for quality assessment. Kindly take the jean to the store with a proof of purchase and the store manager will follow the correct procedures for items with a default.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply17 Jun 2015, 09:31
Official
Hello TC23,
Our attempt to contact you at 09:12 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customer. We will only assist if you have the original proof of purchase, and the jean will be taken for quality assessment. Kindly take the jean to the store with a proof of purchase and the store manager will follow the correct procedures for items with a default.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:12 AM was unsuccessful.
Kindly note our refund and exchange policy is part of the service we render to our customer. We will only assist if you have the original proof of purchase, and the jean will be taken for quality assessment. Kindly take the jean to the store with a proof of purchase and the store manager will follow the correct procedures for items with a default.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Best regards,