New Admin Fee
<p>I received a email from Edgars, thanking me for authorizing a new "Admin Fee" which will be added to my account to a monthly basis, of R22.50. I do not recall ever authorizing this? I called customer service, and spoke to the supervisor. She told me, that according to the law, they are allowed to add a admin fee to their account holders, and that they are even giving their clients discount on this fee, because according to the law, they can make it R60! I told her that ACCORDING TO THE LAW, you are not allowed to add any additional charges to a existing account holder, unless authorized to do so! She assured me that someone will call me in 7 days, explaining this new charge to me. Well Edgars, we are going on 7 days now, and still no call. . . This loyal, paying customer will be closing her account at the end of the month, and I will not pay that R22.50. You cannot just add additional charges to my account without my consent??? What happened to my "6 months interest free account "that I signed up for? My family of 4 will take our business elsewhere!!!</p>
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Edgars's replyOfficial
20 Sept 2016, 15:35Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
As per investigation you have accepted the service fee the 30th August 2016 at Edgars Key west, 14:09 PM
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply20 Sept 2016, 15:35
Official
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
As per investigation you have accepted the service fee the 30th August 2016 at Edgars Key west, 14:09 PM
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
20 Sept 2016, 17:06I have absolutely NOT accepted this service fee!!! Ester is the lady who helped me, and she assured me, she will decline this service fee from her side of the computer. Please investigate properly, before you accuse me of doing anything I DID NOT DO. She asked me to sign the screen, and I clearly said NO. She said I have to sign it, or the transaction will not go through. I told her repeatedly I do NOT want to pay this service fee, and she assured me (with a huge sighn) that she is cancelling it from her side. What about my phone call I was SUPPOSED to receive today??? You can do with my account what you want, as long as you know what you are doing is wrong. I will close my account, and I WILL NOT PAY THAT SERVICE FEE. I will take my business elsewhere. At least your competitors do not charge these fees!
's update20 Sept 2016, 17:06
Reviewer Update
I have absolutely NOT accepted this service fee!!! Ester is the lady who helped me, and she assured me, she will decline this service fee from her side of the computer. Please investigate properly, before you accuse me of doing anything I DID NOT DO. She asked me to sign the screen, and I clearly said NO. She said I have to sign it, or the transaction will not go through. I told her repeatedly I do NOT want to pay this service fee, and she assured me (with a huge sighn) that she is cancelling it from her side. What about my phone call I was SUPPOSED to receive today??? You can do with my account what you want, as long as you know what you are doing is wrong. I will close my account, and I WILL NOT PAY THAT SERVICE FEE. I will take my business elsewhere. At least your competitors do not charge these fees!