tR
tanya R
1 reviews | Active since Nov 2016
09 Nov 2017, 10:55
New accounts
I've app**** online for a new account. After new feedback I've called the new account department, and they advised me to go to my nearest branch. I went to my nearest branch only to tell me I have to wait, the system is only showing pending and they can't tell me what the holdup is and I must phone new accounts again.
Phoning new against again to tell me they can't give my any details over the phone(Even if I can confirm all my details - ridiculous) I must go back to my nearest branch.
Nobody can tell me what the holdup is, been phoning and running up and down, and I must just wait, so basically it can take months, years just to open an account until somebody might phone me one day to tell me what they still need from me or why is it "Pending"
If the service is like this in the beginning then I don't want to know how they deal with queries!!!!!
FURIOUS
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
09 Nov 2017, 12:43We have received your concerns and apologise for the inconvenience caused by the matter as you were sent from pillar to post. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 12:43
Official
We have received your concerns and apologise for the inconvenience caused by the matter as you were sent from pillar to post. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
09 Nov 2017, 12:44We have received your concerns and apologise for the inconvenience caused by the matter as you were sent from pillar to post. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply09 Nov 2017, 12:44
Official
We have received your concerns and apologise for the inconvenience caused by the matter as you were sent from pillar to post. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
tR
tanya R's updateReviewer Update
09 Nov 2017, 13:29I don't believe this!!!!!!!!!!!!!!!!!!!!!!! I've phoned the nr once again given above and once again they gave me another nr to phone as they can't help me. THEY DIDN'T EVEN WANT TO TAKE THE REFERENCE NR YOU HAVE GIVEN ABOVE.
I'm beyond furious, then i've phoned the nr the people at *** has given me and they can also not help me
WHAT IS GOING ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ALL I NEED TO KNOW IS DO YOU NEED ANY OTHER DOCUMENTATION FROM ME, IS IT DECLINED OR WHAT!!!!!!!!!!!!!!!
No man this is totally unacceptable, running my phone account up for nothing, taking off work to go into a branch also for nothing.
tR
tanya R's update09 Nov 2017, 13:29
Reviewer Update
I don't believe this!!!!!!!!!!!!!!!!!!!!!!! I've phoned the nr once again given above and once again they gave me another nr to phone as they can't help me. THEY DIDN'T EVEN WANT TO TAKE THE REFERENCE NR YOU HAVE GIVEN ABOVE.
I'm beyond furious, then i've phoned the nr the people at *** has given me and they can also not help me
WHAT IS GOING ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ALL I NEED TO KNOW IS DO YOU NEED ANY OTHER DOCUMENTATION FROM ME, IS IT DECLINED OR WHAT!!!!!!!!!!!!!!!
No man this is totally unacceptable, running my phone account up for nothing, taking off work to go into a branch also for nothing.