New Account Very Bad Service

<p>My Husband open a account online the account was pending stages then we gave documents in Randburg .We spoke randburg branch they infomed we can go Westgate with id to open this account it has been approved.We came at westgate branch 5:46 the lady mpho check my husband details gave his credit limited and told he must go buy something to open the account .We went to fect stuff .when we return with good the another lady said they must account ***** line .We told we spoke to new account ********** 011 they advise that the account is open why is the store calling the ***** desk everything is order by them .the lady called ***** desk they said they havent received my husband documents .We stand like fools with our stuff there very inbaressed .What bad customer service .The store manager already left .The supervisor tried to called the ***** desk to see if documesnts was received and tried to call new account they were closed.We look like fools standing there with our kids and trollies .The supervisor called the area manager he said he will come sort it out ,why do let customer open account online and loaded the documents after submitting documents at branch they get to with id the store must still called the ***** desk after the customer is being told the account is approved .I would like to received a call from Area Manager from Edgars store in Gauteng before take to newspaper . We spent our own airtime to call the new account and spent taxi fare money just to leave store at 7:30</p>