New Account Online Application - waste of time

Very disappointed in the online application process for a new account. If it's already started like this I'm probably going to have a bumpy ride with Edgars if I decide to go ahead with opening this account. I did an online application sometime last week, got an sms back saying the account has been provisionally approved and requested docs which I've submitted immediately, then I got a call on Thursday to confirm all my details and was advised that I will get status feedback within 24 hours, here I am still waiting. What I don't understand is that the consultant in new accounts says they can't verify the status as they're not allowed to take ID numbers over the phone but when they phone you they ask for your ID number.

I thought an online application would save me time, but instead it gave me stress!

Asseblief, let the customers know whether accounts have been approved or not. We can take business elsewhere.