1 reviews | Active since Jul 2017

13 Jul 2017, 17:34

New account online

<p>My wife submitted an online account application for an Edgars account earlier this week - to date, no feedback on her account status has been given. she is not one to run around chasing applications, the only reason he app**** for the account is because I asked her to.</p> <p>I think it is appalling that no feedback has been given, nearly 3 full working days later, when during the application process it states that within 48 hours feedback will be given. I phoned ********** and a lady accessed her information, Said she need to her ok will call back, when i called back they said they cant help her need to the store, after the first agent said she my be the one on the phone and the other agent we need to to there store really Edgars REALLY....</p>

0
Replies (2)
Edgars
Edgars's reply14 Jul 2017, 09:12
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post***/GO. We apologise again for any frustrations incurred.

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply14 Jul 2017, 09:12
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post***/GO. We apologise again for any frustrations incurred.

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,