New account issues

I app**** for a new account online last week Wednesday of Thursday I think. On Monday I received a security call from them to make sure that it was me applying for the account. The lady mentioned that I will receive an sms to advise whether my account is approved or not. Up to this day no sms yet. On Monday afternoon they called again, but unfortunately I could't answer as my work doesn't always allow personal calls. Only today again they called I answered the phone as I was putting down my work phone and they dropped the call, tried calling back but it seems that everyone is busy on a call and I can't leave a message. I called ********** as that is the only number I could find for new accounts and the lady says I need to go to a branch to get the status of my application. I don't have time to go to a store just to check status on my account process that is why I do it onlyne