New account blocked

Yesterday I went to Edgars to open an account, i was assisted by two very friendly ladies of whom i provided with 3mnths bank statement n ID. As we waited to see if it was approved or not, i was told the status was pending. I waited as they made calls to find out what the issue was n they were told to wait some minutes n came back & reported to me what they have been told n so we continued waiting. Some minutes later i was told because it`s taking long to verify i should go home & should my account be approved i'll receive a call notifying me to come into the branch. Mind u clearwatwer is a bit far from where i stay so i asked one of the ladies who was assisting me if it would be possible that incase my account gets approved that i may get it activated at nearby Edgars n she explained it would be best if i came back to the store i opened the account. Now this morning i received a call saying my acc has been APPROVED. When i got there i was told that i have to buy something to activate it, surprisingly after i took time to do shopping i had not planed to, i was told my account was blocked due to missing doccies, surely u can imagine my frustration, my time n petrol wasted for nothin