New Account Application

Good day

I have gone to the branch at mall of Africa to open my account with my payslips and they said they can use them since i dont hv the jan bank statement as jan statement starts 10th jan and finished and can only be obtained after the 10th of feb... This is my fnb bank practice. However i have submitted all required documents... Branch scaned and submitted i witnessed this and the first time i got an sms sayin to send payslips which i did and put id on subject line and informed in the email id is the password to open the payslips. After a week again i received the same massage again.

I am thinking i should just try another place it clearly isn't working out here and somebody doesnt want to do their job. I cant entertain this any longer. During the week I had called the number to follow up on put by the edgars account if not approved by 2-3 days, some lady told me i must go to the shop and call from the landline there. It ddnt make sense, it someone opens an account online and would need to go to the branch to make a call lmfao like how does that make sense. But she mentioned security and ********** account i understood but still doesn't make sense it should just be said that a person cannot open an account without coming in person with identification thats all.

I have gone to edgars 2 times thought i was assited first time but seems not. And even called and sent document again after branch already scanned.

I think i have done all i can and expected a rejection or acceptance. Sending my document multiple times shows they are getting lost and most likely can mean a security risk.

I think i can find another way to build my credit record I will also lodge a complaint by hellopeter