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MS
MUHAMMED S

1 reviews | Active since Jun 2017

16 Oct 2017, 09:54

NEW ACCOUNT

I APP**** ONLINE 4 DAYS AGO I WENT TO THE STORE THIS PASS WEEKEND AND STILL COULDNT GET HELP NEW ACCOUNT SAY THEY CANT FIND MY APPLICATION WHEN ANOTHER LADY CALLED THEM FROM THE STORE THEY FOUND IT THE NEXT TIME THEY CANT I CANT EVEN APPLY IN STORE BECAUSE THE SYSTEM SAYS APPLICATION PENDING WHAT THE HELL IS WRONG CAN NO BODY HELP ME WITH AN ACCOUNT ITS DISGRACEFUL SERVICE AND I BET THEY WILL COME BACK AND SAY MY APPLICATION IS DECLINE BUT IT WILL BE BECAUSE OF THEIR INCOMPETENCE OF NOT HELPING A CUSTOMER AND I KNOW THEY WILL DECLINE IT BECAUSE THEY CANT FIND THE APPLICATION OR JUST REFUSE TO DO THEIR WORK SUCKS REALLY

0
Replies (3)
Edgars
Edgars's reply16 Oct 2017, 10:43
Official

We have received your concerns and apologise for the inconvenience caused by the matter.Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. they will also be able to provide clarity if the systems are down. Please find the following reference number for your post ***/GO

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***


Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply16 Oct 2017, 10:43
Official

We have received your concerns and apologise for the inconvenience caused by the matter.Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. they will also be able to provide clarity if the systems are down. Please find the following reference number for your post ***/GO

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***


Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

MS
MUHAMMED S's update16 Oct 2017, 16:55
Reviewer Update
I'm sick and tired of edcon service it sucks its pathetic seriously I feel like putting this whole experience in the daily sun I called new accounts like they said I should the first time betty said she I should the 086 number because I app**** online they cant help me I called the 086 number and the lady said I should new accounts again and tell them they have to help me I spoke to customer experiences or something so I called new accounts again and the guy checked and told me its still pending verification and that he'll work on it after couple hours no response I called new accounts again and the guy checked and told me its still pending verification and that the department that has to do the verification isnt answering and that he'll try again but if they dont answer then my application wont be done so after another couple hours I called again and spoke to nelly who couldnt help me at all to check anything she said I should g back to the branch after me explaining everything to her its absolutely pathetic