New account

Good day <br> <br> i went to open an account at Edgars Centurion on the 24/03/2015.I was told that i had an account with Legit that i closed 2008 and i was told they will need to reactivate it.While i was there they called New accounts department i confirmed all my details with them.I was told they only need to do work verification.They never called my HR department .I called customer line for New Account on the 07/05/2015 spoke to Nhlanhla who told me that they are unable to do work verification as the number i gave them its an 087 number.i went to Edgars for the 4th time on the 7th only to be told my application was unsuccessful i need to try again after 3 months.Is it my problem that they can not call 087 number and is it my responsibility to be running to Edgars and calling using my airtime?