AB
Amanda B
1 reviews | Active since Mar 2015
31 Mar 2015, 12:04
never updated my payments and settlement
Good day<br> <br> This is very frustrating to say the least ,i understand in the beginning the arrears was my fault but since September 2013 its been a pain .....I've been making payments since September 2013 but it was never updated<br> i have now settled the account in 2014 ,but still it has not been updated on my credit report<br> <br> this account is the only reason why my credit score is low as the other accounts that I've been paying have been updating every month accept for Edgars and now I'm fed up !<br> <br> What else do you guys want because i have proof of all the payments i have been making since October 2013<br> i really need this resolved ASAP
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Edgars's replyOfficial
01 Apr 2015, 09:42Hello mamakahlelo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your account query has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your account query has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply01 Apr 2015, 09:42
Official
Hello mamakahlelo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your account query has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Kindly be advised that your account query has been forwarded to our accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***