Never order on Edgars Online

I ordered a parcel (duvet cover) on 27 November, which never arrived. Since the 2nd of December I have been phoning their online customer care twice a day, and sent emails twice a day. and the only comment I get is "we have escalated it to...". Edgars must have one hell of a hierarchy that escalation can take place every day since the 2nd of December. When I use their tracking facility, it tells me the parcel does not exist. But the money has been taken off my credit card. NO ONE comes back to me and I keep phoning like a fool. I even contacted Dawn Wing, the courier company, and they said the parcel never arrived. Eventually someone told me the parcel was returned but no one know why. And still have no answers... When I told them I want a refund, they once again told me it would be escalated. to guess who..the online team!! The same team who isn't helping me right now!!!

This is by far the worst service and experience I have ever had with any online shopping, it is totally unacceptable to tell me it has been escalated and no one gives a damn or gets back to me, despite the daily promises of "feedback will be provided within 24 hours" . I have had enough!