NC
Nicky C
1 reviews | Active since Mar 2009
14 May 2015, 13:07
never followed through
I have already logged a call because your accounts call centre staff have no clue what theya re doing. I updated my details by calling in and requested a statement to be emailed. After speaking to many that had no clue i was told i had to wait until the 9th May and that statement would have physical address. GUESS WHAT. STILL NO STATEMENT VIA EMAIL.<br> <br> Does anyone there no what they are doing?
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Edgars's replyOfficial
15 May 2015, 13:33Hello nicky75,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your current statement reflecting your updated address has been requested and will be forwarded to you shortly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your current statement reflecting your updated address has been requested and will be forwarded to you shortly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply15 May 2015, 13:33
Official
Hello nicky75,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your current statement reflecting your updated address has been requested and will be forwarded to you shortly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that your current statement reflecting your updated address has been requested and will be forwarded to you shortly.
The reference is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,