Never again support Edcon retail stores

Rating -1000!!!!! For the past 14 years i have had an account with Edgars, and diligently paid my account and always kept it up to date. Due to a worldwide crisis that we are all undergoing currently, with regard to a lockdown and not being able to earn an income, i have tried to pay as much as i can toward my account. However the debt collectors do not make ANY notes on their system once they have harrassed myself and my husband, when we have paid an amount every month even though we are not earning an income, that is still not sufficient, in the past week i have been harrassed at least twice a day and no one seems to take into account that the account is still being paid, never mind that my history has been so well established as a good payer, Now we are made to feel like *********, even though we are still trying our best. I will pay this account off, but will close my account and will never support ANY Edcon retail shop again. So much for being considerate during a lockdown or even taking into account a 14 year loyal customer. Absolutely ridiculous. I would recommend Edcon trains their debt collectors on how to do their jobs as well as to send customers their statements and teach them some manners and respect when talking to customers that have supported them for 14 years! We are ALL going through this crisis and no one knew we would ALL be in a situation we find ourselves in. They are lucky we are upright citizens that will still pay their account and then close it. It is a pity that a massive company such as Edcon is not able to debt collect in a respectful manner.