LO
Leigh-ann Oosthuizen

1 reviews | Active since Mar 2015

14 Mar 2015, 21:07

Never a sale, always an excuse

I went into Edgars in Capegate and started rummaging through the sale rack. None of the items on the rack had a red price sticker on it. While browsing I also noticed the staff taking a rack full of pants being advertised to be \up to 50% off"and putting them back with the non sale items - no price changes made at all- I found this strange. I chose a shirt of which there was several on the sale shelf and proceeded to the till point where I was informed that it is not a sale item and that someone else put it on the sale shelf and that the manager is not in the store. This had happened previously as well that we chose several items and got to the front only to be told that a sale sticker had been put on it mistakenly. This is ethically irresponsible. If you don't have a sale don't have a sale rack"

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Replies (1)
Edgars
Edgars's reply16 Mar 2015, 09:46
Official
Hello leigh468,

We would like to apologise for the overall experience. That is certainly not the type of service we render to our customers. Please note we have referred this matter to the store manager to review this matter and address with the staff; as items that are not on sale should not be on a sale shelf. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the
below number

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team,
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