1 reviews | Active since Mar 2015
negatively judging customers by their appearance
i and my brother went to edgars in pavalion searching for a cellphone to buy for our dad whose very Picky with his phones, and when we were at edgars in pavallion while searching and comparing phones we overheard a gentleman by the name Neo instructing two african staff members to keep an eye on us, and that when we ask for assistance we are just wasting time and dirveting their attention, we are there to ***** and we were travelling with my 18 month baby on a trolley, i dnt know why with such negative judgment because ive seen people of different races going to malls and stores bare footed but were never treated like this, i wear a suit monday to friday and on weekends i like wearing my shorts and T's just to relax, i heard things like these happen in Cape town but i ddnt know it will happen to me, and when ever i hear or see the words Edgars i feel infirior, feel like nothing, we were judged because of the way we looked and thats enough, people are still judging other poeple due to appearance from our country's history! IL NEVA SHOP AT EDGARS ANYMORE!!! This attitude has to stop!!
As per our telephonic discussion kindly note we would like to apologise for the unpleasant service you received at the above mentioned branch. That is certainly not the type of service that indicates our standards. It is our daily mandate to make our customer' shopping experience pleasant, thus this matter was referred to the store manager to address.
We pride ourselves in rendering excellent service hence all concerns raised will be addressed accordingly. We assure you Neo will undergo disciplinary measures and the store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note we would like to apologise for the unpleasant service you received at the above mentioned branch. That is certainly not the type of service that indicates our standards. It is our daily mandate to make our customer' shopping experience pleasant, thus this matter was referred to the store manager to address.
We pride ourselves in rendering excellent service hence all concerns raised will be addressed accordingly. We assure you Neo will undergo disciplinary measures and the store manager will revert with feedback shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***