bB
boitumelo B
1 reviews | Active since Dec 2014
06 Apr 2016, 15:06
Negative Attitude
I blocked my Edgars account a week ago after my pursue wallet/purse was ******. So today when I got to Edgars,I then went to the Customer Service Department....when I get there,I greeted the ladies who were there then I told them that I'm there to make a new card because I blocked my acc as my wallet got ******. Then there she asked me a question with an attitude. I really don't know how you guys employ people and If they attend training before being hired. It was for the first time I see her and she really has attitude problems. I'm not happy with this really. Since well it's for the second time I get such treatment then I think of paying up my account and closing it. I'll go elsewhere.
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Edgars's replyOfficial
06 Apr 2016, 15:41Hello portiab,
We are so sorry to hear about your unpleasant experience in store. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Please note make any purchase in store you will need an account Thank U card present.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Please note make any purchase in store you will need an account Thank U card present.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply06 Apr 2016, 15:41
Official
Hello portiab,
We are so sorry to hear about your unpleasant experience in store. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Please note make any purchase in store you will need an account Thank U card present.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store. This is certainly not the type of service we wish to render to our loyal customers.
We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly.
Please note make any purchase in store you will need an account Thank U card present.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,