jclr
judith christina le roux
1 reviews | Active since Oct 2014
02 Jan 2016, 12:49
need to ask for credit to be refunded
I closed my edgars account. Had R80 credit on the account. If i hadn't asked what about my credit they wouldn't have mentioned it. Who would have pocketed the R80 i would like to ask? Now its a mission getting the amount back. I actually need to request that they pay it back to me.
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Edgars's replyOfficial
03 Jan 2016, 16:48Hello anitaleroux2000,
Thank you for bringing this matter to our attention. Kindly be advised in order for the refund process to continue, the accounts department requires a clear copy of your ID, a bank statement and letter requesting the credit balance. We apologise for the overall experience.
Please find your reference number: ***/GO
If you have not requested for these financial services kindly contact our accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Kindly be advised in order for the refund process to continue, the accounts department requires a clear copy of your ID, a bank statement and letter requesting the credit balance. We apologise for the overall experience.
Please find your reference number: ***/GO
If you have not requested for these financial services kindly contact our accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply03 Jan 2016, 16:48
Official
Hello anitaleroux2000,
Thank you for bringing this matter to our attention. Kindly be advised in order for the refund process to continue, the accounts department requires a clear copy of your ID, a bank statement and letter requesting the credit balance. We apologise for the overall experience.
Please find your reference number: ***/GO
If you have not requested for these financial services kindly contact our accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Kindly be advised in order for the refund process to continue, the accounts department requires a clear copy of your ID, a bank statement and letter requesting the credit balance. We apologise for the overall experience.
Please find your reference number: ***/GO
If you have not requested for these financial services kindly contact our accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***