nN
ndivhuho N
1 reviews | Active since Feb 2015
24 Feb 2015, 11:03
need refund
firstly am dissapointed in the way edgars handle the query or my situation ,since i open my edgars account i never got statement <br> i have app**** for an edgars account 2013 december in aucland park branch and i got a r1000 voucher which i used same months since then i never purchased but have been paying ,on the 20.02.2015 i went to edgars calton centre and was advised i have hospital ins and jet club and family funeral which i told them the day i app**** i dont need them ,i ask why i was nt getting statement and check the adress that they have and it shows wrong adress ,i then went to auckland park where they told me they have misplaced my contract ,i need a manager to answer me and tell me when i will get my refund this is nt acceptable my number ***
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Edgars's replyOfficial
24 Feb 2015, 16:31Hello nekhumbena,
Thank you for raising your concerns with us. Please note we sent a request for a refund to the accounts department. The accounts department manager will review this matter and upon findings feedback will be given to you.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we sent a request for a refund to the accounts department. The accounts department manager will review this matter and upon findings feedback will be given to you.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply24 Feb 2015, 16:31
Official
Hello nekhumbena,
Thank you for raising your concerns with us. Please note we sent a request for a refund to the accounts department. The accounts department manager will review this matter and upon findings feedback will be given to you.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note we sent a request for a refund to the accounts department. The accounts department manager will review this matter and upon findings feedback will be given to you.
Your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,